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Frequently Asked Questions

  • Participant FAQs
  • Provider FAQs

Participant FAQs

Everyday Practice is here to help make navigating the NDIS easy.

Get started by reading the FAQs below, then head on over to the Topics to explore and download our free selection of NDIS resources for Participants.

How does the NDIS Commission support NDIS Participants?

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. It helps NDIS Providers deliver quality and safe services to NDIS Participants. To do this, the NDIS Quality and Safeguards Commission works with NDIS Providers to:

  • uphold NDIS Participants’ rights;
  • protect NDIS Participants from harm;
  • respond to incidents involving NDIS Participants; and
  • promote safe and quality NDIS service delivery, including for NDIS Participants who receive behaviour support.

The NDIS Quality and Safeguards Commission also works with NDIS Participants, as well as NDIS Providers and workers, to resolve complaints and concerns NDIS Participants or their families and carers have about their NDIS service delivery.

More information is provided on the NDIS Participants page of the NDIS Quality and Safeguards Commission’s website.

What role can I play in making sure the NDIS services and supports I receive are high quality and safe?

The Participant resources and FAQs throughout the Everyday Practice website provide information about what to expect from a best practice NDIS Provider and how you can contribute to the quality and safety of NDIS supports and services you receive.

In addition, the FAQ above provides information about how the NDIS Quality and Safeguards Commission can help you do this.

I have questions about how the NDIS works, my NDIS Plan and the types of supports and services the NDIS will fund for me. Who can answer these?

Those types of questions should be directed to the National Disability Insurance Agency (NDIA). The NDIA is responsible for delivering the NDIS, including providing individualised plans and support to people with disability. The NDIA also handles complaints about the NDIA and participant plans. The NDIA can be contacted by phone on 1800 800 110 and more information is available on the NDIS website.

Provider FAQs

Everyday Practice is here to help make navigating the NDIS easy.

Get started by reading the FAQs below, then head on over to the Topics to explore and download our free selection of NDIS resources for Providers.

How does the NDIS Commission support NDIS Providers?

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. It helps NDIS Providers deliver quality and safe services to NDIS Participants. To do this, the NDIS Quality and Safeguards Commission works with NDIS Providers to:

  • uphold NDIS Participants’ rights;
  • protect NDIS Participants from harm;
  • respond to incidents involving NDIS Participants; and
  • promote safe and quality NDIS service delivery, including for NDIS Participants who receive behaviour support.

The NDIS Quality and Safeguards Commission also works with NDIS Participants, as well as NDIS Providers and workers, to resolve complaints and concerns NDIS Participants or their families and carers have about their NDIS service delivery.

The NDIS Quality and Safeguards Commission operates in all states and territories except Western Australia. It will begin working in WA from 1 July 2020. Once the NDIS Quality and Safeguards Commission is operational in all states and territories, there will be a single, national registration and regulatory system for NDIS Providers across Australia.

More information is provided on the NDIS Providers page of the NDIS Quality and Safeguards Commission’s website.

What is the difference between the NDIS and the NDIA?

NDIS stands for National Disability Insurance Scheme. The Scheme is providing support for people with disabilities, their families and carers.

People living with a disability who are eligible to take part in the Scheme are known as NDIS Participants.

The NDIA is the National Disability Insurance Agency. The NDIA is the agency that is implementing the NDIS and helping NDIS Participants get the support they need. NDIS Providers need to work with the NDIA regarding service bookings, payments and accessing NDIS Participants’ plans. However, the NDIS Quality and Safeguards Commission is the agency responsible for NDIS Provider registration and regulation.

I have questions about how the NDIS works, an NDIS Participants' Plan or payment for NDIS services and supports I have provided. Who can answer these?

Those types of questions should be directed to the NDIA. The NDIA is responsible for delivering the NDIS, including payment for services and supports delivered. The NDIA also handles complaints about the NDIA. The NDIA can be contacted by phone on 1800 800 110 and more information is available on the NDIS website.

I have questions about becoming an NDIS Provider, the NDIS Provider registration process or renewing my NDIS Provider registration. Who can answer these?

With the exception of NDIS Providers in Western Australia, NDIS Provider registration and renewal questions should be directed to the NDIS Quality and Safeguards Commission. NDIS Providers in Western Australia should contact Disability Services in WA’s Department of Communities.

What are my responsibilities as an NDIS Provider and how do I enact these every day?

The NDIS Provider resources and FAQs throughout the Everyday Practice website provide information about NDIS Providers’ regulatory responsibilities and how these can be implemented on a day-to-day basis, from a best practice perspective.

You can also contact the NDIS Quality and Safeguards Commission by phone on 1800 035 544 or visit its website for more information.