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Topic 6: What a 'Best Practice Compliance' Provider Looks Like

Topic 6: What a 'Best Practice Compliance' Provider Looks Like

Topic Description

"Best Practice" means different things to different people. Something that is important to one NDIS Participant will likely be very different to another NDIS Participant. Similarly, NDIS Providers are also likely to hold different opinions on what is important in their service delivery.

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Discussion created by: lauren_ep Moderator
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Individual Living Options (ILO)

What are ILOs? 

Individual Living Options (ILO) are focussed on working with the participant and their family to consider their needs and preferences, and design a flexible package of supports. Implementation often happens in stages and the package includes a primary support approach and supplementary supports. Once established the living arrangement is closely monitored and fine-tuned.

The following describe a variety of living arrangements under the ILO heading:

  • Co-Residency –  support resides full time or part time in the participant's home 
  • Host Arrangements – participant resides full time in the home of a non related host who provides support 
  • Living Alone –  support is provided in the home of the participant in a variety of ways 
  • Living Together – participant lives with other people of their choice and receives support  

The NDIA is currently developing a policy for ILOs (or Individual Living Options). Current ILO arrangements are to be maintained in participant plans. If you require any further information, contact the ILO Project Team - [email protected]

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