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skye
Asked by:  skye
0 comments

Question:

It is my understanding that NDIS providers have an obligation to continue to offer services. Most therapies have switched to Telehealth which is not a viable medium for my daughter due to her disability - in particular her communication difficulties. I don't feel she is actually being offered an alternative (despite what I am told) given that she cannot participate. Are providers 'doing 'the right thing?' Personally, unless the health professional or participant are in a high risk category for COVID-19, I think the decision should be made on a case by case basis. I would be happy to pay an extra fee to allow for the therapy room/equipment to be sanitised after each session. Has there been any discussion about this issue within NDIS? Thank you.

Answer:

christine
Moderator

Hi Skye, thank you for your question.

Everyday Practice is not the NDIA, so we can't comment on whether there have been discussions about this issue internally. What we can tell you is that, yes, Providers are expected to continue delivering support to NDIS Participants. However, they need to prioritise supports in order meet the most immediate needs of participants and make sure that the most essential services are being delivered as a priority.

Part of this prioritisation should be a risk assessment of any safety risks to NDIS Participants and also their own staff. While you are correct that people in a high risk category should definitely be self-isolating, the Federal and State Governments have also made it clear that any contact, even by people not in high risk categories, should be as minimal as possible. NDIS Providers therefore need to balance how they deliver essential services with ensuring that there is as minimal physical contact as possible, and that where there is close contact, this is conducted in as safe a way as possible.

Many providers are currently finding it risky to provide services that require close contact because of nation-wide shortages of personal protective equipment (PPE), and there may be other limitations, particularly for smaller businesses, that may mean they are unable to deliver services in that way. You are correct that decisions about what services can be provided - and how they can be provided - should be made on a case-by-case basis.

I encourage you to have a chat with your daughter's NDIS provider about their current situation - both in terms of what limitations they are facing to prevent them from delivering face-to-face services, but also possible alternative options they could consider, given Telehealth is not viable for your daughter. Given the unprecedented nature of the current pandemic, risk management of Participant and client safety is currently very dynamic and a daily challenge, so we really encourage Providers and Participants to collaborate as much as possible in order to come to solutions that suit both parties.

Please let us know if you have any further questions.

skye
Asked by:  skye
1 comment

Question:

Hi, Will our funding be adjusted to account for the 10% rise in prices due to coronavirus?

Answer:

christine
Moderator

Hi Skye, thanks very much for your question! The following supports are impacted by the price increase:

  • Assistance with Daily Life (not including Supported Independent Living)
  • Assistance with Social and Community Participation
  • Improved Health and Wellbeing (not including personal training)
  • Improved Daily Living Skills 

For Providers' claiming purposes, the NDIA has automatically updated the relevant line items to include the 10 per cent increase. However, your provider needs to talk to you about whether they are intending to charge the price increase to you. At this stage, there is no publicly available information about whether Participants' plans are being automatically increased to cater for the increase, however we will follow up on that and get back to you as soon as possible. 

zacm
Asked by:  zacm
0 comments

Question:

Hello, My father is an NDIS participant and turns 65 this year. Do we have to transfer to the Aged Care system or can we stay with the NDIS?

Answer:

lauren_ep
Moderator

Thank you for your question Zacm. Current NDIS Participant’s who turn 65 are not automatically required to transition over to the Aged Care System and have the option to continue to access NDIS supports and services through their NDIS Plan. NDIS Participant’s also have the option to transfer to Aged Care at any time; noting an Aged Care Assessment will be required. Ultimately the choice to remain an NDIS Participant or move to the Aged Care System rests with your father (or his appointed guardian). 

For further information regarding Aged Care, please refer to: https://www.myagedcare.gov.au/, for information on Aged Care Assessments, please refer to: https://www.myagedcare.gov.au/assessment/prepare-your-assessment
or alternatively you can contact the NDIS for further discussion: https://www.ndis.gov.au/

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