Provider Helpdesk Questions
If I'm a registered provider as a sole trader, and wish to move to a company structure, how will this affect my registration with the commission?
The NDIS Commission previously required companies to undergo a Certification process, compared to Sole Traders who were required to undergo a Verification process.
However as of 1 January 2020, as a result of a legislative amendment, there are no longer differences in NDIS registration requirements based on business structure alone.
The process for determining if your business is required to undergo Verification or Certification is now determined by your service offerings (ie. whether they are of high or low risk to NDIS Participants).
The upshot of this is that there shouldn't be any change to your existing registration however you do need to notify the NDIS Commission of this change. The NDIS Commission will let you know if there is anything specific that you or they need to action. For instance as part of transitioning to a company you are bringing in additional key personnel, they will be subject to a suitability check by the NDIS Commission.
Please find the link the National Disability Insurance Scheme (Provider Registration and Practice Standards) Amendment (2019 Measures No.1) Rules 2019, below for your perusal.
To discuss your specific situation further, please contact the NDIS Commission on 1800 035 544.
In terms of NDIS Restrictive Practice legislation. Is having a locked gate around a premises counted as being restrictive? The participants may leave whenever they wish and it is more so for security.
I am not sure which State or Territory you are operating in however in Qld, a relevant service provider may lock the gates, doors or windows at the premises where disability services are provided to the adult if the only reason these are locked is to prevent physical harm being cause to the adult with a skills deficit. This also includes the locking of: perimeter gates; internal or external doors and/or windows while the adult and others are inside the building, restricting exit from the building. If the situation is that the Participants living in the premises do not have a skills deficit, then the gate would either need to be unlocked or locked with all Participants having their own key.
For further information see the below link about the Locking of gates, doors or windows. https://www.communities.qld.gov.au/resources/dcdss/disability/service-providers/centre-excellence/locking-gates-doors-or-windows.pdf
Do you have a template for a service booking for Plan management?
Thank you for your question! The NDIS has helpful information on how to create a Service Agreement as well as a Service Agreement Template (links provided below for you).
If you are have any further questions, please do not hesitate to get back in touch via our Help Desk.
Creating and Maintaining Incident management systems. Any advice?
Thank you for your question Fiona. Everyday Practice will be launching a topic in the coming months dedicated to Complaints and Incident Management, so keep your eye out for this! In the meantime, the NDIS Quality and Safeguards Commission have developed an Incident Management System Guidance to assist registered NDIS Providers in developing or improving their incident management systems to help them meet their requirements. This guidance details the types of incidents your system must cover, your system requirements (for example: an appropriate Incident Management System for the size of your business and the supports and services you are providing) and information about Reportable Incidents. You can find the Incident Management System Guidance document from the NDIS Quality and Safeguards Commission here: https://www.ndiscommission.gov.au/document/1086 and an overview of what Incident Management Systems and Reportable Incidents are here: https://www.ndiscommission.gov.au/providers/incident-management-and-reportable-incidents. If after reviewing these links you have further questions, please do not hesitate to jump back onto the Help Desk and we would be more than happy to assist you.