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Forum and Helpdesk Rules

We are committed to keeping the Everyday Practice Community Forum and Helpdesk safe and judgement-free spaces where people can learn from each other.

Our moderation process is intended to reduce the likelihood of malicious, inflammatory, illegal or harmful material being available on the Everyday Practice platform.

All material submitted to the Forum or Helpdesk is moderated to ensure it is in line with this Policy and Procedure. If any material does not comply, the person who has submitted it will be notified and the material will be removed.

Everyday Practice will not tolerate threats of abuse of others at any time and will apply a sanction if this occurs.

The Moderation Policy

To help make this happen the Forum and Helpdesk are subject to the following moderation rules:

  • For posts to be published on the Everyday Practice Forum or Helpdesk, material must not:
    1. provide personal information about, or identify, another Forum or Helpdesk user, an NDIS Participant or an NDIS Provider;
    2. solicit or advertise work for an NDIS Provider;
    3. identify a staff member at Everyday Practice or at an NDIS Provider, by name or any other identifying feature;
    4. defame anyone or any organisation;
    5. insult or accuse anyone of wrongdoing or incompetence;
    6. be considered intolerant of a person’s race, culture, appearance, gender, sexual preference, religion or age;
    7. be obscene, contain swearing or be crass; or
    8. promote self-harm, suicide, violence or criminal activity of any kind.

In addition to the above, the following types of content are not permitted to be posted to Everyday Practice’s Forum or Helpdesk:

  • hyperlinks, other than those specifically authorised by us;
  • keywords or words repeated, which are irrelevant to the content posted;
  • the name, logo or trademark of any organisation; and
  • inaccurate, false, or misleading information.

User Registration

All users must register to participate using an email address and username. This email address is for Forum and Helpdesk registration purposes only and will not be shared with others or used for any other purpose other than managing the Everyday Practice Forum and Helpdesk.

What Everyday Practice will do:

  1. We will access the Forum and Helpdesk at set times during the day to review comments / threads for accuracy and to answer any questions.
  2. All posts to the Everyday Practice Forum or Helpdesk will be moderated.
  3. When you submit a post, our Moderation team will review and remove any posts that may violate this Policy and Procedure.
  4. If a post does not comply with this policy, it will not be published and you will be contacted by email to let you know this.
  5. We will remove or restrict access to the Forum and / or Helpdesk for anyone who threatens or imposes physical, emotional or psychological harm to others. Additionally, if you show repeated disregard for this policy, this may also result in a removal or restriction.
  6. The removal or restriction of a user’s access will be approved or declined by Amergin Executives.
  7. When we become aware of a crisis or critical issue through a post submitted to the Forum or Helpdesk, we will send the person who submitted the post an email letting them know their post will not ‘go live’ and follow our Crisis and Critical Incident Policy and Procedure.

The forum hours of operation are Monday to Friday from 9:00-am to 4:00pm AEST. Although we will actively moderate and respond to forum questions regularly throughout the day we may not be able to respond immediately.

What we would like you to do:

  1. To use the Forum or Helpdesk, you will be asked to agree to and comply with this policy.
  2. When using the Forum or Helpdesk, be respectful, courteous and encouraging of others.
  3. Enjoy contributing your ideas and collaborating with others.
  4. Let us know if you have any concerns about the Forum or Helpdesk, including other users, by following our Feedback and Complaints Policy and Procedure.

Helpdesk questions

The Everyday Practice NDIS Help Desk is available to all NDIS Providers and NDIS Participants nationally. Focussing on the practical application of NDIS requirements, people will have the ability to search for questions already asked and answered and to ask their own questions.

The questions that can be seen, searched and added to will relate to the topics currently being covered by the Everyday Practice resources. Questions that are submitted on topics that are not yet available will be held for the next topic release.

Where necessary and appropriate, people will be referred directly to the NDIA, NDIS Quality and Safeguards Commission and/or Approved Quality Auditors.

In order for your question to be accepted by our moderation team, please ensure the below rules are followed:

  • Be clear and concise.
  • Do not share personal information.
  • Do not request services from other users.
  • Do not use any demeaning terms or phrases.
  • Do not attack another user or users.

How we handle your content

Our Privacy Policy complies fully with current law.

If you post content to any public area of Our Portal, it becomes available in the public domain. We have no control over who sees it or what anyone does with it.

Even if access to your content is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid posting unnecessary confidential information.

Posting content on Our Portal does not change your ownership of the copyright in it. We have no claim over it, and we will not protect your rights for you.

You are personally responsible for your breach of someone else’s privacy or any law which may occur as a result of you posting any content. By posting on the Everyday Practice Forum or Helpdesk, you accept all risk and responsibility for determining whether any content you post is appropriate to be in the public domain and not confidential.

Further information

See our Privacy Policy and Terms of Use for further information.

Complaints and feedback

Please see our Feedback and Complaints Policy and Procedure for further details on how to provide feedback or make a complaint.