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Topic 1: The Importance of Quality and Safety in the NDIS

When NDIS Providers deliver high quality and safe NDIS services and supports, NDIS Participants' wellbeing, human rights and choice and control are supported.

Topic Overview

NDIS Quality and Safeguards give NDIS Providers a framework to help them provide high quality and safe supports to all NDIS Participants.

The resources provided on this page define and explain the importance of Quality and Safeguards to give guidance to NDIS Providers on how to deliver safe and high quality supports to NDIS Participants.

Quality is about receiving high standard of support services.

Minimum quality expectations are often set out in industry Standards. For the NDIS, the industry Standards are the NDIS Practice Standards. These currently apply to all Registered NDIS Providers except for those in Western Australia. Until July 2020, NDIS Providers in Western Australia have to comply with the National Standards for Disability Services.

Safeguards are ways of keeping people safe from harm when they are receiving services.

Safeguards are preventative measures taken to stop bad things from happening. Examples of Safeguards in the NDIS include Worker Screening and the requirement to have feedback and complaints systems in place. By supporting people’s rights and wellbeing, safeguards also support them to have more choice and control in their lives.

What this means for...

  • Participants
  • Providers

Participants

It is important for NDIS Participants to understand quality and safeguards so they are aware of and can advocate for their rights, including to: develop their capacity; have choice and control; be respected; and be free from hurt or harm.

Participant FAQs

What are my rights as a participant of the NDIS?

The NDIS Quality and Safeguards Commission explains the rights of an NDIS participant as the right to dignity and respect, and to live free from abuse. To support this, it is responsible for implementing the NDIS Quality and Safeguarding Framework. The Framework sets out a range of requirements that NDIS Providers need to comply with, including the NDIS Code of Conduct, which helps NDIS Providers and workers respect and uphold your right to safe and quality supports and services.

Further information about the rights of NDIS Participants can be found on the NDIS Quality and Safeguards Commission’s website under NDIS Participants – Your Rights.

Where can I find Easy Read information about the NDIS Commission?

The NDIS Quality and Safeguards Commission has a number of Easy Read factsheets for NDIS Participants on its website.

What are Quality and Safeguards?

Quality and Safeguards are in place to assist NDIS Participants receive appropriate, high quality and safe supports from NDIS Providers. A summary of the NDIS Quality and Safeguarding Framework can be found on the Department of Social Services’ website. There is also an Easy Read overview of the Framework.

To ask your own questions or discuss quality and safeguards matters with others, visit the Everyday Practice Helpdesk or Community Forums.

Participant Resources

  • Fact Sheet: Quality and Safeguards - What I Need to Know

    A fact sheet for NDIS Participants that covers the importance of Quality and Safeguards, and how NDIS Participants can be involved in making sure their NDIS supports and services are high quality and safe.

  • Checklist: My NDIS Provider

    Searching for a good NDIS provider to deliver supports can be tricky. This checklist for NDIS Participants provides a guide to identifying a quality and safe NDIS Provider.

  • Video: Quality and Safeguards from an NDIS Participant's perspective

    NDIS Participants discuss Quality and Safeguards in the NDIS, focusing on the why they are important and what they mean when providing supports and services to NDIS Participants.

  • Watch video: Quality and Safeguards - An NDIS Participant Perspective

Providers

Registered NDIS Providers need to comply with the NDIS Quality and Safeguarding Framework’s NDIS Code of Conduct; NDIS Practice Standards; and Behaviour Support (where applicable), Incident Management, Complaints Management and Worker Screening requirements. Unregistered NDIS Providers must adhere to the NDIS Code of Conduct.

Provider FAQs

Where can I find details of quality and safeguards requirements for NDIS Providers?

The legislation, rules and policies underpinning the NDIS Quality and Safeguarding Framework can be found on the NDIS Quality and Safeguards Commission’s website. Until July 2020, NDIS Providers in WA need to meet the requirements set out on the WA Department of Communities’ Disability Services website.

I am not a Registered NDIS Provider. Do quality and safeguards still apply to me?

Yes. The NDIS Code of Conduct applies to all NDIS Providers, whether registered or not, and to all people employed or otherwise engaged by NDIS Providers. Further information for unregistered providers can be found on the NDIS Quality and Safeguards Commission’s website under NDIS Providers – Provider Responsibilities.

To ask your own questions or discuss quality and safeguards matters with others, visit the Everyday Practice Helpdesk or Community Forums.

Provider Resources

  • Fact Sheet: What are Quality and Safeguards and Why are they Important for NDIS Providers?

    NDIS Quality and Safeguards 101. This fact sheet details all things quality and safeguards and what this means for NDIS Providers.

  • Factsheet: What are Quality and Safeguards and Why are they Important for WA NDIS Providers?

    An overview of Quality and Safeguards requirements for Western Australian NDIS Providers, including membership of the Disability Services Provider Panel (DSPP) and the NDIS full scheme arrangements for WA from July 2020.

  • Checklist: Quality and Safeguards

    An easy to follow checklist to help NDIS Providers ensure their business promotes safe and high quality NDIS supports and services.