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Topic 2: Provider Registration and Participant Safety

Registered NDIS Providers, Unregistered NDIS Providers and NDIS Participants all have a role to play in ensuring NDIS Participants receive high quality and safe supports.

Topic Overview

Safety and wellbeing mean different things to different people – what one person thinks is important to their safety and wellbeing may be very different for someone else. The NDIS Quality and Safeguarding Framework is designed to make sure high quality and safe services are provided to NDIS Participants regardless of the type of NDIS Provider they use or the way they manage their NDIS Funds.

The resources provided on this page examine the responsibilities different people have when providing and receiving NDIS services. They also give examples of what best practice NDIS Providers look like – to help NDIS Providers deliver great services and to help NDIS Participants choose the best NDIS Providers for them.

All NDIS Providers must comply with the NDIS Quality and Safeguarding Framework.

This Framework includes the NDIS Practice Standards and NDIS Code of Conduct. Until July 2020, NDIS Providers in Western Australia have to comply with the National Standards for Disability Services.

Registered NDIS Providers must comply with the NDIS Practice Standards and NDIS Code of Conduct.

The NDIS Practice Standards that apply to a Registered NDIS Provider will depend on their business structure and the NDIS supports and services they deliver.

Unregistered NDIS Providers must comply with the NDIS Code of Conduct and have a good complaints management system in place.

They should also endeavour to meet the quality and safety standards that Registered NDIS Providers are required to meet and can choose for their workers to have a Worker Screening Check.

NDIS Participants have different responsibilities depending on the way they manage the funding in their NDIS Plan.

More information is provided in the Planning, Using your NDIS Plan and Self Management booklets on the NDIS website.

What this means for...

  • Participants
  • Providers

Participants

Regardless of whether an NDIS Provider is Registered or Unregistered, it is important that NDIS Participants are able to identify those that provide good quality and safe services and supports. The way an NDIS Participant chooses to manage the financial aspects of their NDIS Plan will impact the types of NDIS Providers they can work with.

Participant FAQs

Are both Registered and Unregistered NDIS Providers responsible for NDIS Participants' safety and wellbeing?

Yes. All NDIS Providers must comply with the NDIS Quality and Safeguarding Framework, with the exception of Western Australian NDIS Providers, who are required to comply with the National Standards for Disability Services until July 2020.

In all other states and territories, Registered NDIS Providers must comply with the NDIS Practice Standards and NDIS Code of Conduct and demonstrate that they provide quality and safe services and supports through regular audits. They are regulated by the NDIS Quality and Safeguards Commission and can have their registration suspended or revoked if they’re found to be providing unsafe services or supports.

Unregistered NDIS Providers are required to comply with the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission can investigate Unregistered NDIS Providers if it suspects their service delivery is unsafe. NDIS Participants who decide to use an Unregistered NDIS Provider should make sure the provider’s workers have the correct qualifications, training and safety checks in place.

The way my plan funds are managed impacts the types of NDIS Providers I can choose to support me and the responsibilities they and I have regarding the safety and quality of my services. How do I choose the right way to manage the funding in my NDIS plan?

The right way to manage NDIS plan funding will be different for everyone. The resources below can help you understand the implications of different options. More information is provided in the Planning, Using your NDIS Plan and Self Management booklets on the NDIS website.

Participant Resources

  • Fact Sheet: Plan and Self-Managed NDIS Participants: Advocating for Yourself

    This resource has been developed through a co-design process with NDIS Participants. This fact sheet is designed to be an easy reference for NDIS Participants to support them to navigate NDIS processes, such as the planning process, and most importantly to provide guidance and ideas on how they can speak up for themselves.

    Download File:

    Please select the following fact sheet:

    Download
  • Fact Sheet: Quality and Safety Responsibilities of Plan and Self-Managed NDIS Participants

    This resource has been developed through a co-design process with NDIS Participants, who have provided feedback from their lived experience. It has been designed to be an easy read for NDIS Participants regarding what their responsibilities are and what they need to consider when purchasing supports from Registered and Unregistered NDIS Providers.

    Download File:

    Please select the following fact sheet:

    Download
  • Checklist: The Features of Good Practice - Registered and Unregistered NDIS Providers

    This resource has been developed through a co-design process with NDIS Participants. It is designed to support NDIS Participants to consider their safety and wellbeing at all stages of their service delivery, acknowledging their right to choice and control as well as dignity of risk. The checklist is categorised into the same four categories as the Core NDIS Practice Standards.

    Download File:

    Please select the following checklist:

    Download
  • Video: How I chose to manage my NDIS Plan?

    This video looks at safety and wellbeing, from the perspective of NDIS Participants.

  • Watch video: How did you Choose to Manage your NDIS Plan

Providers

The NDIS Quality and Safeguarding Framework can help Registered and Unregistered NDIS Providers deliver services that are safe and of high quality. NDIS Participants are also a valuable source of information. Best practice NDIS Providers make sure they think about quality and safety from NDIS Participants’ perspectives when delivering their services.

Provider FAQs

How is NDIS Registration linked to NDIS Participant safety and wellbeing?

The NDIS Quality and Safeguarding Framework sets out the minimum requirements that all NDIS Providers need to meet. If NDIS Providers (Registered or Unregistered) endeavour to meet these requirements in their everyday practice, they will be better equipped to deliver high quality and safe services to NDIS Participants.

I am an Unregistered NDIS Provider. What are my responsibilities regarding NDIS Participant Safety and Wellbeing?

The NDIS Code of Conduct applies to all NDIS Providers, whether registered or not, and to all people employed or otherwise engaged by NDIS Providers. The NDIS Code of Conduct requires that all NDIS Providers respect NDIS Participants’ rights, deliver services safely and competently, act on quality and safety concerns promptly and take all reasonable steps to prevent and respond to violence, abuse and neglect. The NDIS Quality and Safeguards Commission can investigate any NDIS Provider or worker’s potential breach of the Code.

Provider Resources

  • Infographic: Person-centred Participant Safety and Wellbeing

    Available in A4 and A3 size, this poster features the key elements of person-centred participant safety and wellbeing.

    Download Files:

    Please select from the following 2 posters:

    Download A4 Download A3
  • Infographic: What does a Best Practice NDIS Provider look like?

    Available in A4 and A3 size, this poster describes what a best practice NDIS Provider looks like – in NDIS Participants’ and NDIS Providers’ own words.

    Download Files:

    Please select from the following 2 posters:

    Download A4 Download A3
  • Best Practice Prompters: The Features of Good Practice – Registered and Unregistered NDIS Providers

    These Prompters have been designed to help workers of Registered and Unregistered NDIS Providers enact best practice service delivery. They have been adapted from a checklist that was co-designed with people with disability to help NDIS Participants recognise best practice in NDIS Providers. They can be used as a prompt for workers to use with each NDIS Participant they support, or more generally, as a reminder at their workstation or a tool for refresher training.

    Download Files:

    Please select from the following 4 checklists:

    One Two Three Four
  • NDIS Provider Crisis Checklist - NDIS Participants

    This resource provides a checklist for NDIS Providers to follow to ensure they are able to effectively support NDIS Participants during a crisis, such as the COVID-19 pandemic.

    Download File:

    Please select the following checklist:

    Download
  • NDIS Provider Crisis Checklist - Staff

    This resource provides a checklist for NDIS Providers to follow to ensure they are able to effectively support their staff and continue to provide quality and safe services during a crisis, such as the COVID-19 pandemic.

    Download File:

    Please select the following checklist:

    Download
  • Video: Supporting NDIS Participants' safety and wellbeing

    This video looks at how NDIS Providers can deliver quality and safe services, from the perspective of NDIS Participants.

  • Watch video: What are my Responsibilities as an NDIS Provider and How do I Put These into Practice

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