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Topic 3: Core Practice Standards and the NDIS Code of Conduct

NDIS Providers find compliance with the NDIS Practice Standards and NDIS Code of Conduct much simpler when they enact their obligations on a day-to-day basis. NDIS Participants also have an important role to play in contributing to better service delivery.

Topic Overview

The Core Practice Standards and the NDIS Code of Conduct are an important benchmark for NDIS Providers to ensure high quality and safe supports are delivered to NDIS Participants. They also help NDIS Participants to gauge an NDIS Provider’s standard of service delivery.

Applying the requirements of the NDIS Practice Standards and NDIS Code of Conduct in everyday practice makes compliance with NDIS obligations easier. It supports ongoing continuous improvement, helps make audit easier and most importantly, ensures best practice services are delivered to NDIS Participants consistently.

Engaging NDIS Participants in service planning, design, delivery and evaluations is essential to good NDIS compliance practices.

True person-centred support can only be achieved when service delivery is based on what NDIS Participants want and need. The resources provided below discuss different ways NDIS Participants can be actively included in their service provision.

Participation in quality audits is a valuable way for NDIS Participants to engage with and contribute to better service delivery.

NDIS quality audits don’t need to be daunting for NDIS Providers or NDIS Participants. However, it is important that NDIS Providers know how to best prepare for an audit and that NDIS Participants know how and why they may be involved.

What this means for...

  • Participants
  • Providers

Participants

The NDIS requires NDIS Providers to actively include NDIS Participants in their service delivery and continuous improvement. Understanding what best practice can look like and how to contribute to better service delivery can support NDIS Participants’ choice, control and autonomy.

Where do I find the NDIS Code of Conduct?

The NDIS Code of Conduct is available on the NDIS Quality and Safeguards Commission’s website under the NDIS Participants – Your Rights tab.

Do I have to participate in my NDIS Provider's audit?

NDIS Participants are automatically included in the NDIS audit process for NDIS Providers, unless they notify the provider they do not wish to participate in this process. It is NDIS Providers’ responsibility to get NDIS Participants’ consent to participate.

Participant Resources

  • Case Studies: Examples of Best Practice Experienced by NDIS Participants

    This resource has been developed through a co-design process with NDIS Participants. These case studies focus on NDIS Participants’ individual experiences of service delivery.

  • Fact Sheet: How Can I Contribute to Better Service Delivery?

    This resource has been developed through a co-design process with NDIS Participants. This fact sheet is designed to be an easy reference for NDIS Participants to support them to be an active partner in better service delivery.

  • Fact Sheet: How Can I Participate in Quality Audit?

    This resource has been developed through a co-design process with NDIS Participants. This fact sheet is designed to be an easy reference for NDIS Participants to support them to understand what a quality audit is and how they can participate in one.

Providers

The NDIS Quality and Safeguards Commission manages NDIS Provider registration and quality assurance through an audit process. All Registered NDIS Providers must undergo an audit against the NDIS Practice Standards.

Where can I find the NDIS Practice Standards?

The NDIS Practice Standards are published on the NDIS Quality and Safeguards Commission’s website and are located under the NDIS Providers – Provider Responsibilities tab.

As a Registered NDIS Provider, how often will I get audited?

Verification audits are conducted annually.

Certification audits are conducted once every three years, with a smaller scope, mid-term audit conducted in between, at 18 months.

Provider Resources

  • Case Studies: Examples of Best Practice Compliance Implemented by NDIS Providers.

    These case studies have been developed to help Registered and Unregistered NDIS Providers reflect upon their current service delivery and provide opportunities for problem solving across common service delivery scenarios.

  • Fact Sheet: Everyday Audit and Operational Readiness Tips and Tricks

    This resource has been created to support critical thinking opportunities for Registered NDIS Providers regarding their current business’ compliance practices.

  • Worksheet: The NDIS Code of Conduct - Guidance For Workers

    This resource can be used to support NDIS workers’ understanding of the NDIS Code of Conduct. It can be used for initial training and as an annual refresher training tool.

  • Opinion: Everyday Practice = Everyday Compliance

    This opinion piece has been written by an NDIS Auditor and aims to give NDIS Providers some practical and easy-to-implement strategies to comply with the NDIS Practice Standards on a daily basis.

  • Video: NDIS Audit

    This video discusses how NDIS Participants are involved in the audit process and how audit can be easier for NDIS Providers.

  • Watch video: How do NDIS Participants Participate in Audit