Case Studies: Examples of Best Practice Experienced by NDIS Participants
This resource has been developed through a co-design process with NDIS Participants. These case studies focus on NDIS Participants’ individual experiences of service delivery.
NDIS Providers find compliance with the NDIS Practice Standards and NDIS Code of Conduct much simpler when they enact their obligations on a day-to-day basis. NDIS Participants also have an important role to play in contributing to better service delivery.
The Core Practice Standards and the NDIS Code of Conduct are an important benchmark for NDIS Providers to ensure high quality and safe supports are delivered to NDIS Participants. They also help NDIS Participants to gauge an NDIS Provider’s standard of service delivery.
Applying the requirements of the NDIS Practice Standards and NDIS Code of Conduct in everyday practice makes compliance with NDIS obligations easier. It supports ongoing continuous improvement, helps make audit easier and most importantly, ensures best practice services are delivered to NDIS Participants consistently.
Engaging NDIS Participants in service planning, design, delivery and evaluations is essential to good NDIS compliance practices.
True person-centred support can only be achieved when service delivery is based on what NDIS Participants want and need. The resources provided below discuss different ways NDIS Participants can be actively included in their service provision.
Participation in quality audits is a valuable way for NDIS Participants to engage with and contribute to better service delivery.
NDIS quality audits don’t need to be daunting for NDIS Providers or NDIS Participants. However, it is important that NDIS Providers know how to best prepare for an audit and that NDIS Participants know how and why they may be involved.
The NDIS requires NDIS Providers to actively include NDIS Participants in their service delivery and continuous improvement. Understanding what best practice can look like and how to contribute to better service delivery can support NDIS Participants’ choice, control and autonomy.
The NDIS Code of Conduct is available on the NDIS Quality and Safeguards Commission’s website under the NDIS Participants – Your Rights tab.
NDIS Participants are automatically included in the NDIS audit process for NDIS Providers, unless they notify the provider they do not wish to participate in this process. It is NDIS Providers’ responsibility to get NDIS Participants’ consent to participate.
This resource has been developed through a co-design process with NDIS Participants. This fact sheet is designed to be an easy reference for NDIS Participants to support them to be an active partner in better service delivery.
This resource has been developed through a co-design process with NDIS Participants. This fact sheet is designed to be an easy reference for NDIS Participants to support them to understand what a quality audit is and how they can participate in one.
The NDIS Quality and Safeguards Commission manages NDIS Provider registration and quality assurance through an audit process. All Registered NDIS Providers must undergo an audit against the NDIS Practice Standards.
The NDIS Practice Standards are published on the NDIS Quality and Safeguards Commission’s website and are located under the NDIS Providers – Provider Responsibilities tab.
These case studies have been developed to help Registered and Unregistered NDIS Providers reflect upon their current service delivery and provide opportunities for problem solving across common service delivery scenarios.
This video discusses how NDIS Participants are involved in the audit process and how audit can be easier for NDIS Providers.